Cancellation & Refund Policy

At Vanatheeram Foundation, we value our customers and strive to ensure a positive shopping experience. Please read our Cancellation and Refund Policy carefully to understand your rights and obligations.

Cancellation Policy

• Order Cancellation:
  • You can cancel your order within 24 hours of placing it. To request a cancellation, please contact our customer support team via email at support@vanatheeram.in or call us at [Your Contact Number]. Please provide your order number and reason for cancellation.
  • If your order has already been shipped, we cannot process the cancellation. In such cases, you may be eligible for a return or refund as per our Refund Policy.

Refund Policy

• Eligibility for Refund:
  • We offer refunds only for products that are damaged or defective upon arrival. If you receive a damaged or defective product, please contact us within 7 days of receiving the order with a detailed description and photographic evidence of the damage/defect.
  • Refunds are not available for products that are not damaged or defective. Due to the nature of our products, we cannot accept returns or offer refunds for reasons such as change of mind, dislike of taste, or personal preferences.
• Refund Process:
  • Once your claim is reviewed and approved, we will initiate a refund to your original payment method. Please note that it may take 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
• Return Shipping:
  • If a return is required, we will provide instructions for shipping the product back to us. Please ensure that the product is securely packaged to avoid any further damage during transit. Return shipping costs will be covered by Vanatheeram Foundation if the return is due to a damaged or defective product.

Non-Refundable Items

• Perishable Goods: Due to the perishable nature of our products, we cannot accept returns or provide refunds for coffee, honey, or pepper once the package has been opened or tampered with.
• Sale Items: Items purchased during a sale or promotion are final sale and are not eligible for return or refund unless they arrive damaged or defective.

Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.

• Email: support@vanatheeram.in
• Phone: [Your Contact Number]

This policy covers the key points of order cancellation and refund eligibility, while also providing clear guidance for customers on how to proceed if they encounter issues with their order.